Operations Manager Onsite, Full Time

This role is located in Miami, Fl and is on site 5 days a week

Position Summary

The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus.

This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration.

Key Responsibilities

Cash & Transaction Management

Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes
Prevent service outages and optimize liquidity through proactive transaction monitoring
Vendor & Strategic Partner Oversight

Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved
Manage vendor performance reporting, onboarding, and contract adherence
Internal Team Leadership

Supervise and support the Operations Support Specialist team responsible for system alerts, issue resolution, and daily ops tasks
Provide training, task prioritization, and continuous feedback for performance
Technical Monitoring & Issue Resolution

Transactional monitoring, ATM alerts, and security flags
Respond to and coordinate resolution of technical issues with vendors and internal teams
Compliance & Security

Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance
Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access
Budgeting & Cost Control

Manage operational expenses and assist in forecasting and cost-optimization efforts
Cross-functional Collaboration

Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion
Skills & Experience Required

5+ years of experience in ATM operations, fintech, banking, or cash logistics
Familiarity with Morphis and Exodus platforms is a nice to have
Experience managing outsourced vendors and in-house support staff
Strong knowledge of armored carrier logistics, route planning, and reconciliation workflows
Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung)
Analytical and data-driven mindset with attention to detail
Strong communication and stakeholder management skills
Demonstrated ability to ensure regulatory compliance in operational environments
Fluent in English; Spanish proficiency preferred
Willingness to travel as needed
Preferred Qualifications

Project management experience related to ATM operations or financial infrastructure
Background in cryptocurrency or blockchain technology
Experience operating across Latin American and/or Caribbean & US markets

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

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