API Technical Support API技术支持 Full Time

About us

Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you’ll do

Provide API integration and technical support to help customers smoothly integrate and use the API interface provided by the company.
Write and maintain detailed API documents, including interface documents, sample codes, use cases, etc., to ensure that the documents are clear and easy to understand.
Provide API usage training for customers, explain the design, functions and best practices of API interfaces, and help customers understand and effectively use APIs.
Troubleshooting and problem solving: Responsible for the diagnosis and resolution of API-related issues, including interface call errors, performance issues, permission issues, etc.
Work with the development team to analyze and resolve technical failures of the API and optimize the stability and performance of the API interface.
API performance monitoring and optimization suggestions: Monitor the performance of the API interface, collect and analyze API usage data, and discover potential problems and optimization points.
Provide customers with best practices for API use, and suggest how to optimize API integration and improve application performance and stability.
Work closely with development, product, operation and maintenance teams to understand product requirements and provide technical support to promote the improvement of API functions and the release of new functions.
Participate in the functional planning and version iteration of API products, provide customer feedback and technical suggestions, and ensure the continuous optimization and updating of API services.

What you’ll need

Bachelor degree or above, computer, software engineering or related majors.
More than 1 year of experience in API technical support, software development or related technical support. Have relevant experience in API document writing, interface debugging and integration testing, and have experience in communicating and supporting customers.
Familiar with common Web API (RESTful API, SOAP, etc.) design specifications and implementation methods. Familiar with at least one programming language (such as Java, Python, JavaScript, Go, etc.), able to read and understand code, and help customers solve integration problems. Understand common API management platforms, such as Swagger, Postman, Apigee, etc. Understand common data exchange formats such as HTTP protocol, JSON, XML, etc., and have basic debugging skills.
Proficient in English listening and speaking.
Communication and service capabilities.

岗位职责：

提供API集成和技术支持，帮助客户顺利集成和使用公司提供的API接口。
编写和维护详细的API文档，包括接口文档、示例代码、使用案例等，确保文档清晰易懂。
为客户提供API使用培训，讲解API接口的设计、功能及最佳实践，帮助客户理解并有效使用API。
故障排除与问题解决：负责API相关问题的诊断与解决，包括接口调用错误、性能问题、权限问题等。
与开发团队协作，分析并解决API的技术故障，优化API接口的稳定性和性能。
API性能监控与优化建议：监控API接口的性能，收集并分析API的使用数据，发现潜在的问题和优化点。
向客户提供API使用的最佳实践，建议如何优化API集成，提高应用性能和稳定性。
与开发、产品、运维等团队紧密合作，理解产品需求并提供技术支持，推动API功能的改进和新功能的发布。
参与API产品的功能规划与版本迭代，提供客户反馈和技术建议，确保API服务的持续优化和更新。

任职要求：

本科及以上学历，计算机、软件工程或相关专业。
1年以上API技术支持、软件开发或相关技术支持工作经验。具备API文档编写、接口调试和集成测试等相关经验，有与客户沟通和支持的经历。
熟悉常见的Web API（RESTful API、SOAP等）设计规范和实现方式。熟悉至少一种编程语言（如Java、Python、JavaScript、Go等），能够阅读和理解代码，并帮助客户解决集成问题。了解常见的API管理平台，如Swagger、Postman、Apigee等。理解HTTP协议、JSON、XML等常用数据交换格式，具备基本的调试技能。
英文熟练听说。
沟通与服务能力。

Why Bitget?

Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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