US-Voice BPO

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Technical Support (International US Voice) BPO, Jaipur

In India, there are 7 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 1 in Mohali.

Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 7 sites which includes hiring for Domestic, Premium Domestic and International Accounts.

The hiring process is quite simple: There are 2 rounds of interview: HR Round & Ops Round.

Both the interviews are carried on over the phone and once the candidate is shortlisted, offer letter is released for the same on mail.

Hiring is done at Pan India level. There are major expansion plans for our clients centers in Indore and Jaipur, hence, are contently hiring for the same.

Requirement :

Role – Technical Support (International US Voice)

Any Fresher/Experienced with Minimum 6 months BPO Technical Support Process

or

Any Educational Background with Minimum 6 Months of Technical BPO Experience

or

Any Graduate/UG Dropout with Minimum 6 Months of Experience in Int. Technical Support

or

Graduate Fresher or under Graduates with 6 to 8 months of international BPO technical/Customer support experience

or

Graduate in any stream/Undergraduate (Correspondence)

Good English Communication skills (Spoken/Written) & decent technical skills

B.E/B.Tech or BCA

Number of requirements – Ongoing

Category – Voice Support

Full time job

Location – Jaipur

Responsibilities and Duties

Job Description

To provide world class service to all small business customers in a customer centric environment.

Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools.

Assisting customers with inquiries while providing consultative support and recommendations.

Document in detail all interactions with customers.

Effectively articulate complex information to a variety of technical and non technical customers.

Educate customers on products. Help customers to be successful.

Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services.

Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.

Required Experience, Skills and Qualifications

Skill Set

A “Technical Support” must have –

Excellent in communication – Written and Oral, Good in Basic Computers Technical Troubleshooting

Comfortable with 24*7 Rotational Night Shifts and Rotational Offs

Excellent English communication Skills

Sound Technical Knowledge of operating Systems

Basic knowledge of IP Adress, Java & e-commerce

Intermediate knowledge of MS Office suite, include Excel

Good Customer service

2018 Btech Passouts will not be considered on 2017 and before that are considered

Benefits:

Relocation bonus of Rs.5, 000-Rs 10,000 to outstation candidates joining in International accounts.
Free Guest House Accommodation for 15 days.
Ticket reimbursement up to Rs.700.
Candidate are eligible for an IJP after 6 months

Why Jaipur and Indore?

Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.
Both cities are peaceful and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
There is also lively atmosphere for people who would wish to party at night.
A variety of Non-Veg and Veg options are available at reasonable prices in both Jaipur and Indore.

In fact, the future of BPO is in Tier 2 cities. Our client was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Note : Average salary for freshers in Jaipur is 21 K CTC.

Job Type: Full-time

Salary: ₹21,000.00 to ₹25,000.00 /month

ID #4372 Location India Industry BPO Type Full Time Role US-Voice BPO Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication
Excellent written and verbal communications required in English.
Organizational
Freshers can also apply B.E/B.Tech - only 2016-17 passport are eligible 2018-19 are not considered.
Job Related
Entry Level
Voice Process (US)
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

Any references would be highly appreciated
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 21 K /Month
Benefits Relocation Bonus After completion of 3 months up to 10 K relocation bonus is awarded to new joiners Travel reimbursement Up to 700 Rs travel reimbursement is provided for 1st time travel, for new joiners. Accommodation 15 Days accommodation as a guest house is provided to new joiners. Meal is not included.

Company Information

A Brief Overview of the Company which posted this job offer

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