Customer Service (International Voice) BPO, Gurgaon – 5 Day working
We are hiring for our reputed client in Jaipur for Technical Support (International US Voice) position. Gurgaon.
A brief about our client :
Clients company was founded in 1978 in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centers in 76 countries.
In India, there are 7 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 1 in Mohali.
Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 7 sites which includes hiring for Domestic, Premium Domestic and International Accounts.
The hiring process is quite simple: There are 2 rounds of interview: HR Round & Ops Round.
Both the interviews are carried on over the phone and once the candidate is shortlisted, offer letter is released for the same on mail.
Hiring is done at Pan India level. There are major expansion plans for our clients centers in Indore and Jaipur, hence, are contently hiring for the same.
Role – Customer Service (International Voice)
5 Day working (Cab provided) and one time meal is also provided.
Graduate, Fresher or under Graduates with 6 to 8 months of international BPO technical/Customer support experience
Under Graduates or Graduates in any stream
Good in communication – Written and Oral, Good Knowledge of Customer Support/Customer Service
Comfortable with 24*7 Rotational Night Shifts and Rotational Offs
Responsibilities and Duties
Job Description :
Their client is a landline device providing company, who provides landline devices to people who have problem on hearing.
Being a Customer Support Executive of their client the candidate will be responsible to caption the calls of the landline holder.
Helping clients with product / service related advice & information. Identifying customers issues and providing them with quick and effortless solutions.
Qualification – Graduate / Undergraduate
Experience – Fresher/Experienced 6 to 8 months
To provide world class service to all small business customers in a customer centric environment.
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools.
Assisting customers with inquiries while providing consultative support and recommendations.
Document in detail all interactions with customers.
Educate customers on products. Help customers to be successful.
Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services.
Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.
Required Experience, Skills and Qualifications
1. Excellent communication , Command over grammar / Tenses/ Pronunciation
2. Good listening skills
3. Well versed with computers
4. Time Management
5. Well versed with Social media
6. Good comprehension skills
7. Analytical & Probing skills
1. Willing to Learn
2. Adaptability to new processes
1. Client is providing both side cabs.
2. One time meal.
3. It is a 5 day working.
Note :Average salary for freshers in Gurgaon is 23 K CTC.
Job Type: Full-time
Salary: ₹25,000.00 to ₹27,000.00 /month