Technical Support (International US Voice) Yahoo, Indore
Job Description :
• To provide world class service to all small business customers in a customer centric environment.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
• Assisting customers with inquiries while providing consultative support and recommendations.
• Document in detail all interactions with customers.
• Effectively articulate complex information to a variety of technical and non technical customers.
• Educate customers on products. Help customers to be successful.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
A “Technical Support” must have
• Excellent communication Skills
• Sound Technical Knowledge of DNS & Web Hosting
• Basic knowledge of Perl, CHI, HTML, Java & e-commerce
• Intermediate knowledge of MS Office suite, include Excel
• Good Customer
Number of Positions – 30
0 to 1 yrs exp
Designation : Technical Support (International US Voice)
CTC – 2 to 3 lac
B.E/B. Tech or BCA
Category : Customer Support
location : Indore