Tech. Support BPO

Jobglobal.in India

Jobs BPO

Technical Support (International US Voice) Yahoo, Indore

Job Description :

• To provide world class service to all small business customers in a customer centric environment.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
• Assisting customers with inquiries while providing consultative support and recommendations.
• Document in detail all interactions with customers.
• Effectively articulate complex information to a variety of technical and non technical customers.
• Educate customers on products. Help customers to be successful.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

 

Skills Set

 

A “Technical Support” must have
• Excellent communication Skills
• Sound Technical Knowledge of DNS & Web Hosting
• Basic knowledge of Perl, CHI, HTML, Java & e-commerce
• Intermediate knowledge of MS Office suite, include Excel
• Good Customer

 

Number of Positions – 30

 

0 to 1 yrs exp

Designation : Technical Support (International US Voice)

CTC – 2 to 3 lac

B.E/B. Tech or BCA

Category : Customer Support

location : Indore

ID #4346 Location India Industry BPO Type Full Time Role Tech. Support BPO Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Voice Process Technical Support
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

BPOTechnical SupportInternational Voice Processes
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 3 Lac /Year
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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