Technical Support (International US Voice) Microsoft – Jaipur
Job Description
To provide world class service to all small business customers in a customer centric environment. ? Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools. ? Assisting customers with inquiries while providing consultative support and recommendations. ? Document in detail all interactions with customers. ? Effectively articulate complex information to a variety of technical and non technical customers. ? Educate customers on products. Help customers to be successful. ? Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services. ? Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.
Skill Set
A “Technical Support” must have ? Excellent communication Skills ? Sound Technical Knowledge of operating Systems ? Basic knowledge of IP Adress, Java & e-commerce ? Intermediate knowledge of MS Office suite, include Excel ? Good Customer service & i
0 to 1 yrs exp
Technical Support (International US Voice)
2.4 to 2.8 Lac
B.E/B.Tech or BCA
Number of requirements – 30
Category – Voice Support
Full time job
Location – Jaipur
