Tech. Support US Voice

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Jobs BPO

Technical Support (International US Voice) Microsoft – Jaipur

Job Description

 

To provide world class service to all small business customers in a customer centric environment. ? Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple tools. ? Assisting customers with inquiries while providing consultative support and recommendations. ? Document in detail all interactions with customers. ? Effectively articulate complex information to a variety of technical and non technical customers. ? Educate customers on products. Help customers to be successful. ? Identify and evaluate opportunities to increase customer retention and satisfaction through the up/cross selling products and services. ? Successfully performs against department scorecard metrics including Quality Assurance, First Resolution, and Customer Satisfaction Rating.

 

Skill Set

 

A “Technical Support” must have ? Excellent communication Skills ? Sound Technical Knowledge of operating Systems ? Basic knowledge of IP Adress, Java & e-commerce ? Intermediate knowledge of MS Office suite, include Excel ? Good Customer service & i

0 to 1 yrs exp

Technical Support (International US Voice)

2.4 to 2.8 Lac

B.E/B.Tech or BCA

Number of requirements – 30

Category – Voice Support

Full time job

Location – Jaipur

 

ID #4344 Location India Industry BPO Type Full Time Role Tech. Support US Voice Career Level Senior Presence Remote

Required Skills

Here’s an overview qualifications you need for this job.

Voice Process International BPO Exp
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

Voice ProcessTechnical Support
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 2.8 Lac /Year
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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