Job description Crypto to the people. Unlocking the potential of crypto to the masses!
We are a fast-paced startup/scaleup in the Netherlands, enabling access to web3 by bridging the world of Fiat Currencies (Euro, Dollars, etc.) with the world of Cryptocurrencies.
Build the next level onramping toolbox that catalyzes crypto pioneers to offer a smarter experience.
We provide an embeddable widget and API for trading platforms, apps and websites so their users can buy cryptocurrencies. By partnering with the best fiat-to-crypto payment gateways and presenting them in a single plugin for crypto-platforms such as wallets, DeFi apps and trading platforms. Their users can then buy crypto easily in-platform when needed. This is one of the most important intersections for web3/meta.
What is this position about?
We want to make sure Onramper is the smoothest possible fiat on-ramp in the world. Not just for end-users, but also for parties integrating Onramper, such as wallets and trading platforms.
We make integrating Onramper’s widget and API as easy as possible. As such, we’re looking for a Customer Success Engineer that will help customers with integration-related questions, incident reporting and bug fixing.
You’ll be taking full ownership of our onboarding flow and integration to reduce friction during integration and making sure that the Onramper widget is fully adopted by our partners. You will be helping with fixing bugs and implementing feature requests from clients.
This position is open to both on-location (Amsterdam, Netherlands) and remote applicants.
✔️ help build and improve the client onboarding/integration flow (i.e. our dashboard & widget creation wizard)
✔️ help build technical documentation, knowledge sharing and best practice development.
✔️ communicate with Onramper customers (over Telegram, Slack, Hubspot and Gmail) to provide technical support and knowledgeable answers about the product and integration.
✔️ prioritize, track, handle and coordinate error reports, client requests from (B2B) customers, implement improvements, fix bugs,
✔️ understand, prioritize and track customer questions, needs, and feedback, and coordinate with the internal stakeholders.
✔️ monitor and report on system reliability and uptime
Research shows that women are unlikely to apply for a job if they don’t 100% meet the requirements, while men tend to apply if they meet 70% of the requirements. We care about equal opportunity and diversity, and encourage applications even if not all requirements are fully met!
What excites us:
Across the hires we aim to make, we look for signals that a candidate fits into the vision of the company that we aim to build. We love to see: