HR Operations Specialist Full Time

Job description
About us

Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of crypto currency, then look no further than Bitget!

What you’ll do

Document Review & File Management
Examine submitted materials (passport copies, CTC academic certificates, employment letters, etc.) for completeness and compliance with Immigration, ESD or MDEC guidelines
Maintain organized electronic and physical filing systems; ensure all documents are up-to-date and properly archived
Agency Liaison & Progress Tracking
Select, onboard, and manage relationships with external visa service providers
Coordinate application submissions, follow up on requests for additional information, and drive agencies to meet agreed timelines
Maintain and update a central visa tracker, sharing status updates with HR leadership and expatriates
Regulatory Expertise & Process Optimization
Stay current on relevant visa categories (EP, DP, PVP, Dependent Pass, Nomad Pass, etc.) and changes in Immigration, ESD, and MDEC policy
Develop and refine internal SOPs and checklists to streamline the application process and minimize errors or delays
Cross-Functional Collaboration
Partner with HR, Admin, Finance, and Legal teams to align visa timelines with onboarding schedules and arrangements.
Provide visa-related guidance.
Issue Resolution & Reporting
Proactively identify and resolve application roadblocks (e.g., incomplete documents, agency delays)
Produce weekly or monthly KPI reports (volume of applications, approval rates, average processing time) for the HR Manager and department heads

What you’ll need

Bachelor’s degree or higher in International Relations, Public Administration, Business, or a related field
Minimum 3 years’ experience handling Malaysia Employment Pass applications or expatriate compliance in a corporate environment
Deep understanding of Jabatan Imigresen Malaysia processes and ESD/MDEC requirements
Excellent Mandarin proficiency, both spoken and written, for seamless communication with candidates, agencies.
Excellent command of English and Mandarin (spoken and written) for clear communication with candidates, agencies, and government officials
Strong project management skills; proficient in Excel/Google Sheets and visa-tracking tools
Detail-oriented, highly organized, and capable of managing multiple applications concurrently under tight deadlines
Collaborative team player with strong interpersonal skills and cultural sensitivity

Why Bitget?

Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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