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Customer Service
CS Specialist (English & Mandarin) Full Time
Job description
About us
Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you’ll do
Deliver timely and professional support to customers via live chat and other communication channels, ensuring a seamless customer experience.
Handle a wide range of inquiries, including account-related issues, transaction status, platform navigation, and troubleshooting.
Provide 24/7 customer service in rotating shifts, ensuring global coverage and support for diverse time zones.
Demonstrate a thorough understanding of our products and services to guide customers accurately and effectively.
Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.
Document customer interactions and feedback to identify common trends and provide actionable insights for product and service improvement.
Stay updated on company policies, features, and global market trends to provide informed assistance to customers.
Communicate effectively with customers, maintaining a professional and empathetic tone at all times.
Share best practices and knowledge with the support team to enhance overall service quality.
Proactively identify opportunities to improve customer experience and suggest process enhancements.
What you’ll need
Fluency in English: Excellent written and verbal communication skills, with the ability to convey complex information clearly and professionally.
Customer Service Skills: A strong commitment to delivering exceptional support and resolving customer concerns effectively.
Technical Aptitude: Basic understanding of cryptocurrency and blockchain technology is preferred but not mandatory.
Problem-Solving Abilities: Detail-oriented with strong analytical and troubleshooting skills.
Team Collaboration: Proven ability to work effectively as part of a team in a fast-paced, dynamic environment.
Flexibility: Willingness to work night shifts and rotating schedules to ensure global coverage.
Adaptability: Comfortable handling inquiries from customers with varying levels of experience and knowledge.
Risk Awareness: Strong understanding of data security and confidentiality best practices.
Why Bitget?
Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
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