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Customer Service
CS Specialist (Wallet) Full Time NEW
Job description
About us
Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you’ll do
Provide timely and professional support to customers via email and other communication channels.
Handle a broad range of inquiries, including decentralized wallet issues, transaction statuses, platform navigation, and account management.
Deliver high-quality support across time zones through a rotating 24/7 shift schedule.
Demonstrate a solid understanding of our products, especially Web3 and wallet functionalities, to assist users effectively.
Escalate complex issues to relevant internal teams and follow up to ensure resolution.
Document customer interactions, identifying trends and sharing insights to improve product and service offerings.
Stay informed on industry trends, company policies, and feature updates to provide accurate assistance.
Communicate clearly and empathetically, maintaining a professional tone in all interactions.
Share best practices and collaborate with colleagues to continuously elevate service standards.
Recommend and help implement process improvements to enhance the customer experience.
What you’ll need
Bilingual fluency in Mandarin and English (written and spoken) is required.
Strong background in customer service, with a proven track record of handling diverse customer concerns.
Familiarity with cryptocurrency, blockchain technology, and Web3 applications—especially decentralized wallets—is preferred.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Collaborative team player with excellent interpersonal skills.
Flexibility to work rotational shifts, including weekends and holidays.
Awareness of data privacy and security best practices in handling sensitive customer information.
Why Bitget?
Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
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