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Customer Service
Senior SME Account Full Time
Job description
About us
Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you’ll do
Respond to account-related customer inquiries promptly and professionally through email, Lark, Telegram, and other communication channels.
Broad understanding of KYC/AML and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
Collaborate with the Account team to address customer feedback, improve processes, and enhance the overall user experience.
Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer’s satisfaction.
Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
Work closely with other customer support specialists to share insights and best practices.
Assist in identifying and documenting common customer issues to help improve our products and services.
What you’ll need
Excellent written and verbal communication skills.
Strong customer service orientation with a dedication to providing exceptional support.
Ability to work collaboratively within a team.
Attention to detail and problem-solving skills.
Familiarity with cryptocurrency and blockchain technology is a plus.
Why Bitget?
Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
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