Log In
Sign Up
Customer Service
VIP CS Specialist (English and Mandarin) Full Time
Job description
About us
Bitget is one of the world’s leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you’ll do
Communicate with VIP customers in all regions and meet their various needs.
Advise customers on product or service issues – problem-solving.
Put customer satisfaction at the very top of your priority list.
Process customer transactions and keep records of activity.
Handle complaints within an agreed service framework.
Meet operational SLA
What you’ll need
Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of chats
Ability to share work among a customer service team.
Attentiveness and patience.
Nice to have
Working knowledge of CRM tools, such as Zendesk.
Familiar with crypto/finance-technology industry
Experience working with teams across offices and time zones.
Why Bitget?
Bitget is the world’s leading web 3 platform for copy trading and one of the world’s largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can – be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
