BPO - Fixed Service/CCE (010)

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Jobs BPO

Job Summary
We are hiring for our reputed client they are an international BPO in Mohali for
Multiple Job Openings for Voice/Chat/Online/Sales positions.
There are 8 different clients job openings for which details are as under.
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A brief about our client :
Clients company was founded in 1978 in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centers in 76 countries.
In India, there are 9 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 3 in Mohali.
Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 9 sites which includes hiring for Domestic, Premium Domestic and International Accounts.
The hiring process is quite simple : There are 3 rounds of interviews and one assessment: HR Round,* Ops R*ound, Versant round and Client round.
All the interviews are carried on over the phone (For local candidates Walkins are conducted every Friday 11am to 6pm) also for local candidates F2F interview is conducted 2 to 4 rounds and once the candidate is shortlisted, offer letter is released for the same on mail.
Hiring is done at Pan India level.
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5/6 Day working (Cab provide but only for female candidates for 12pm onward & 8pm to 6pm shift alone on nominal cost that employees have to beard)
Industary – CRM/Call Centers/BPO/ITES
Graduate, Fresher or under Graduates with 6 to 8 months of international BPO / Domestic BPO / technical/Customer support / Sales experience are eligible
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Good in communication – Written and Oral, Good Knowledge of Customer Support/Customer Service
Comfortable with 24*7 Rotational Night Shifts and Rotational Offs
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Requirement :

JOB FUNCTION UAE Client –Fixed Services EXPERIENCE Fresher/6 months+ preferred
DESIGNATION Customer care executive GRADE Entry Level
CONTRACT Permanent Employment INDUSTRY CRM/Call Centers/BPO/ITES
SALARY Hindi-11.5 K CTC -English -20K LOCATION Mohali

 

KEY SKILLS:-

  • Excellent selling, communication and negotiation skills
  • They need to understand the basics of computers/networking.
  • They should know what LAN, IP address, difference between Router & a modem, Understanding on VPN connection, what is bandwidth, anti-virus etc.
  • Understanding of DNS & Telnet
  • Prioritizing, time management and organizational skills
  • Knowledge on how to connect laptop or desktop over Wi-FI.
  • Highly motivated and target driven Approach
  • Language proficiency – spoken – Good Communication skills
  • Outstanding verbal, written and listening skills (English)

  • Understands details of several functions to provide quality service

  • Carefully write/type messages to ensure professional tone

JOB DESCRIPTION & RESPONSIBILITIES

  • Responsible to deliver high quality and productivity results that meet the identified targets
  • Energetic, friendly and approachable individuals who understand the importance of great customer service
  • Need strong command on convincing the customers
  • Transaction handling Services, Problem Solving Efficiency
  • Address & Troubleshooting internet broadband related issues
  • Maintains composure and patience with customers

  • Ability handle tough situation with customer
  • Hit the client metrics

DESIRED CANDIDATE PROFILE

  • Candidate should have good knowledge about Computer
  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Candidate should have excellent Interpersonal skills
  • Open to work in rotational shifts, according to business needs
  • Must pass Operations Validation
  • Candidate should have all relevant documents

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Benefits

Additional Benefits for Candidates

Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).
Free Guest House Accommodation for 15 days.
Travel tickets reimbursement up to Rs.700.
Candidates are eligible for an IJP after 6 months.

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Why Mohali ?

Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.
It is a peaceful city and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
A variety of Non-Veg and Veg options are available at reasonable price.

In fact, the future of BPO is in Tier 2 cities. Our client was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Job Type: Full-time

Salary: ₹12,000.00 to ₹27,000.00 /month

Application Questions
Candidates kindly ans the following questions:

How many years of call center experience do you have?
How many years of technical support experience do you have?
How many years of tele sales experience do you have?
How many years of total work experience do you have?
What is the highest level of education you have completed?
Are you in Mohali, Punjab?
Do you have the following license or certification: ID profs eg, PAN and Aadhar Card?
Do you speak English?
Which shifts are you available to work?

Then send your updated CV to chhaya@recruitersgig.com cc to anant.recruitersgig@gmail.com & pooja.recruitersgig@gmail.com

Also apply via this link and fill out the form for future openings  –

http://jobglobal.in/bpo-job/

 







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Eligibility (Graduate/Undergraduate)


Eligibility (Experience/Fresher)


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Select "Yes" or "No" if you are willing to relocate anywhere in India


Select "Yes" or "No" if you are willing to work in rotational shifts including night shift

ID #20146 Location India Industry BPO Type Full Time Role BPO - Fixed Service/CCE (010) Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
English Communication skills
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

eCommercesalescustomer serviceBPOvoice
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 11-20K /Month
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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