BPO - CCE (009)

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Jobs BPO

Job Summary
We are hiring for our reputed client they are an international BPO in Mohali for
Multiple Job Openings for Voice/Chat/Online/Sales positions.
There are 8 different clients job openings for which details are as under.
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A brief about our client :
Clients company was founded in 1978 in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centers in 76 countries.
In India, there are 9 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 3 in Mohali.
Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 9 sites which includes hiring for Domestic, Premium Domestic and International Accounts.
The hiring process is quite simple : There are 3 rounds of interviews and one assessment: HR Round,* Ops R*ound, Versant round and Client round.
All the interviews are carried on over the phone (For local candidates Walkins are conducted every Friday 11am to 6pm) also for local candidates F2F interview is conducted 2 to 4 rounds and once the candidate is shortlisted, offer letter is released for the same on mail.
Hiring is done at Pan India level.
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5/6 Day working (Cab provide but only for female candidates for 12pm onward & 8pm to 6pm shift alone on nominal cost that employees have to beard)
Industary – CRM/Call Centers/BPO/ITES
Graduate, Fresher or under Graduates with 6 to 8 months of international BPO / Domestic BPO / technical/Customer support / Sales experience are eligible
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Good in communication – Written and Oral, Good Knowledge of Customer Support/Customer Service
Comfortable with 24*7 Rotational Night Shifts and Rotational Offs
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Requirement :

Hiring Skill Set Required

Communication Inputs:

  • Candidates which speak clear and grammatically correct English – miniscule grammatical mistakes are admissible -if the individual tends to make 2-3 grammatical mistakes in one sentence odd is likely to get rejected
  • They are able to converse freely and need to have a clear thought process and not restrict to being scripted – Basically need to be conversational as it’s a dynamic process and not scripted
  • Are able to articulate their thoughts or have a speed of response 
  • Shouldn’t stutter, have lisps 
  • Heavy MTI would not be acceptable 
  • If the person ends up using more than usual fillers while speaking like hmmm…aaaaaa…ok….will be rejected 
  • Any poise in their English proficiency or style of speaking would be an added advantage 
  • High Energy, Confidence with a decent conversational ability are more likely to be selected. 

Following are the guidelines on skill-sets to be co-factored while sourcing CSE profiles:

While all the candidates should possess the predefined eligibility criteria laid down by HR, V&A, etc…(I believe it exists), following are the LOB specific guidelines for your reference.

Fixed Services:

  • For this LOB, candidate is expected to have technical knowledge in terms of troubleshooting internet broadband related issues.
    • Must have
      • They need to understand the basics of computers/networking. I.e.: They should know what LAN, IP address, difference between Router & a modem, Understanding on VPN connection, what is bandwidth, anti-virus etc…
    • Strongly recommended
      • Candidates with certifications like CCNA, MSCE etc…
      • Knowledge on how to connect laptop or desktop over Wi-Fi.
      • If the candidate knows how to configure a Router then it would be preferable.
      • Understanding of DNS & Telnet

Mobile Services:

  • For this LOB, candidate is expected to have basic knowledge on mobile phones and features
    • Must have
      • in today’s world all have smart phones however, we still may find candidates who use basic mobile phones hence, we may need to ensure that these guys are using smart phones as basic knowledge on smart phones is a must.
      • They need to know basic troubleshooting for issues like internet not working, network selection i.e.: restarting phone, GPRS settings, turning Mobile data on (on generic phones), roaming, connecting to Wi-Fi, knowledge on play store
    • Strongly recommended
      • Knowledge on VOIP, Hot spot connection
      • Knowledge on mobile number portability (port in/port out)
      • Knowledge on Self-care, USSD, IVR and so on
      • Knowledge on SMS centre number, PIN/PUK etc…

 

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Benefits

Additional Benefits for Candidates

Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).
Free Guest House Accommodation for 15 days.
Travel tickets reimbursement up to Rs.700.
Candidates are eligible for an IJP after 6 months.

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Why Mohali ?

Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.
It is a peaceful city and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
A variety of Non-Veg and Veg options are available at reasonable price.

In fact, the future of BPO is in Tier 2 cities. Our client was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Job Type: Full-time

Salary: ₹12,000.00 to ₹27,000.00 /month

Application Questions
Candidates kindly ans the following questions:

How many years of call center experience do you have?
How many years of technical support experience do you have?
How many years of tele sales experience do you have?
How many years of total work experience do you have?
What is the highest level of education you have completed?
Are you in Mohali, Punjab?
Do you have the following license or certification: ID profs eg, PAN and Aadhar Card?
Do you speak English?
Which shifts are you available to work?

Then send your updated CV to chhaya@recruitersgig.com cc to anant.recruitersgig@gmail.com & pooja.recruitersgig@gmail.com

Also apply via this link and fill out the form for future openings  –

http://jobglobal.in/bpo-job/

 







Click on Upload CV above to upload and please upload your CV in Word or PDF format.


Eligibility (Graduate/Undergraduate)


Eligibility (Experience/Fresher)


Give details about experience (Eg. Month/Years of experience, Last/Current Company and Designation, Current CTC per year, per month and In hand and Notice Period). Also briefly explain your job profile in one line.


Select position you want to apply for

If you are applying for Language Expert/ Interpreter position check the languages you have translation/interpretation level expertise on or skip it if not eligible for this role. All languages have to be translated in to English.


If your language option was not listed above and you checked "Other" option from the list or If you have skill of translating multiple languages in to English please give details here.

Multiple selection - click to select

Mention Date of Birth in (MM/DD/YY) Format

Mention your age (Eligibility 18 to 35 years old)

Give detailed address with pin code


Select "Yes" or "No" if you are willing to relocate anywhere in India


Select "Yes" or "No" if you are willing to work in rotational shifts including night shift

ID #20145 Location India Industry BPO Type Full Time Role BPO - CCE (009) Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
English Communication skills
1 Languages
(Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

eCommercesalescustomer serviceBPOvoice
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 11-20K /Month
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

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