BPO - CSA (008)

Jobglobal.in India

Jobs BPO

Job Summary
We are hiring for our reputed client they are an international BPO in Mohali for
Multiple Job Openings for Voice/Chat/Online/Sales positions.
There are 8 different clients job openings for which details are as under.
**
…………………………………………………………………………………………………………………………………..
A brief about our client :
Clients company was founded in 1978 in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centers in 76 countries.
In India, there are 9 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 3 in Mohali.
Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 9 sites which includes hiring for Domestic, Premium Domestic and International Accounts.
The hiring process is quite simple : There are 3 rounds of interviews and one assessment: HR Round,* Ops R*ound, Versant round and Client round.
All the interviews are carried on over the phone (For local candidates Walkins are conducted every Friday 11am to 6pm) also for local candidates F2F interview is conducted 2 to 4 rounds and once the candidate is shortlisted, offer letter is released for the same on mail.
Hiring is done at Pan India level.
………………………………………………………………………………………………………………………………….

5/6 Day working (Cab provide but only for female candidates for 12pm onward & 8pm to 6pm shift alone on nominal cost that employees have to beard)
Industary – CRM/Call Centers/BPO/ITES
Graduate, Fresher or under Graduates with 6 to 8 months of international BPO / Domestic BPO / technical/Customer support / Sales experience are eligible
**
Good in communication – Written and Oral, Good Knowledge of Customer Support/Customer Service
Comfortable with 24*7 Rotational Night Shifts and Rotational Offs
**
**
…………………………………………………………………………………………………………………………………………
Requirement :

Job Title: Customer Support Associate

Department Project/Client: Operations

Location: Mohali

Reports to: Supervisor

Compensation: 25 K

Job Description

  • Resolve basic types of customer inquiries

  • Provide excellent customer service to customers by:

    • Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

    • Solve problems systematically, using sound business judgment and following through on commitments

    • Responding to customers in a polite and courteous manner

    • Projecting patience, empathy, caring and sincerity in voice tone and words

    • Establishing rapport over the phone quickly and remaining positive and upbeat

    • Express thoughts and information clearly and succinctly

    • Inspiring confidence and positively influence the behavior, actions, and thoughts of others

    • Communicating unpleasant or negative information in a tactful manner

  • Ensure the average call monitoring score meets or exceeds quality standards

  • Ensure proficiency in all product lines instructed in classroom training

  • Consistently meet established productivity, schedule adherence, and quality standards

  • Be flexible, adjust quickly, and react positively to change

  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff

  • Establish and maintain control of inbound calls using a well-organized call structure

  • Special projects as required

  • Perform special assignments and other duties as required.

  • Responsible for answering incoming calls from Customers while ensuring a high level of customer service and maximizing productivity.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Job Summary / Overview

Job Description

Main Job Requirements

Education, Specific Training and Work Experience

 

  • High School Education or equivalent, college degree preferred

  • 2-4+ years’ experience with progressively increased responsibility in the BPO industry, at least 3 years’ experience

  • Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)

  • Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.

  • Working knowledge of MS Office Suite Programs (specifically Word, Excel and Outlook).

Required Skills

  • Possess excellent oral & written communication skills.

  • Excellent interpersonal communication and problem solving skills.

  • Strong motivational and people management skills are essential.

  • Proven ability to manage a Call Center staff.

  • Successful experience delivering excellent customer service.

  • Team player; innovative with strong analytical skills.

  • Ability to provide an exceptional standard of quality with strong training skills.

  • Candidate must be flexible to work any shift/ schedule. 

………………………………………………………………………………………………………………………………………
Benefits

Additional Benefits for Candidates

Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).
Free Guest House Accommodation for 15 days.
Travel tickets reimbursement up to Rs.700.
Candidates are eligible for an IJP after 6 months.

**
Why Mohali ?

Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.
It is a peaceful city and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
A variety of Non-Veg and Veg options are available at reasonable price.

In fact, the future of BPO is in Tier 2 cities. Our client was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Job Type: Full-time

Salary: ₹12,000.00 to ₹27,000.00 /month

Application Questions
Candidates kindly ans the following questions:

How many years of call center experience do you have?
How many years of technical support experience do you have?
How many years of tele sales experience do you have?
How many years of total work experience do you have?
What is the highest level of education you have completed?
Are you in Mohali, Punjab?
Do you have the following license or certification: ID profs eg, PAN and Aadhar Card?
Do you speak English?
Which shifts are you available to work?

Then send your updated CV to chhaya@recruitersgig.com cc to anant.recruitersgig@gmail.com & pooja.recruitersgig@gmail.com

Also apply via this link and fill out the form for future openings  –

http://jobglobal.in/bpo-job/

 







Click on Upload CV above to upload and please upload your CV in Word or PDF format.


Eligibility (Graduate/Undergraduate)


Eligibility (Experience/Fresher)


Give details about experience (Eg. Month/Years of experience, Last/Current Company and Designation, Current CTC per year, per month and In hand and Notice Period). Also briefly explain your job profile in one line.


Select position you want to apply for

If you are applying for Language Expert/ Interpreter position check the languages you have translation/interpretation level expertise on or skip it if not eligible for this role. All languages have to be translated in to English.


If your language option was not listed above and you checked "Other" option from the list or If you have skill of translating multiple languages in to English please give details here.

Multiple selection - click to select

Mention Date of Birth in (MM/DD/YY) Format

Mention your age (Eligibility 18 to 35 years old)

Give detailed address with pin code


Select "Yes" or "No" if you are willing to relocate anywhere in India


Select "Yes" or "No" if you are willing to work in rotational shifts including night shift

 

ID #20144 Location India Industry BPO Type Full Time Role BPO - CSA (008) Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
English Communication skills
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

eCommercesalescustomer serviceBPOvoice
1 Years Of experience

Salary & Benefits

Here’s what you get.

Full Time 25K /Month
Benefits

Company Information

A Brief Overview of the Company which posted this job offer

Jobglobal.in

Freelancer Recruiter Platform & Job Website

Est. In 2015 50+ People 106 Jobs
007 Freelancer Recruiter Platform and Job Website www.jobglobal.in is a Freelancer Recruiter Platform and a job website

Apply for this job

Use this contact form to apply for this job.

Human test. Please input the result of 5+3=?

Thank you! We will get back to you as soon as possible.

Something went wrong, try refreshing and submitting the form again.

Contact Details

Jobglobal.in chhaya@recruitersgig.com
© 2016 Jobglobal.in. All rights reserved.