BPO CSR (007)

Jobglobal.in India

Jobs BPO

Job Summary
We are hiring for our reputed client they are an international BPO in Mohali for
Multiple Job Openings for Voice/Chat/Online/Sales positions.
There are 8 different clients job openings for which details are as under.
**
…………………………………………………………………………………………………………………………………..
A brief about our client :
Clients company was founded in 1978 in Paris, France. Globally, it operates in about 135,000 computerized workstations, with more than 190,000 employees across 340 contact centers in 76 countries.
In India, there are 9 centers: 3 in Jaipur, 2 in Indore, 1 in Gurgaon and 3 in Mohali.
Our client is a BPO company, hence the major hiring requirements are of agent staff.Usually, and the hiring count is around 1000 to 2000 candidates every month for all 9 sites which includes hiring for Domestic, Premium Domestic and International Accounts.
The hiring process is quite simple : There are 3 rounds of interviews and one assessment: HR Round,* Ops R*ound, Versant round and Client round.
All the interviews are carried on over the phone (For local candidates Walkins are conducted every Friday 11am to 6pm) also for local candidates F2F interview is conducted 2 to 4 rounds and once the candidate is shortlisted, offer letter is released for the same on mail.
Hiring is done at Pan India level.
………………………………………………………………………………………………………………………………….

5/6 Day working (Cab provide but only for female candidates for 12pm onward & 8pm to 6pm shift alone on nominal cost that employees have to beard)
Industary – CRM/Call Centers/BPO/ITES
Graduate, Fresher or under Graduates with 6 to 8 months of international BPO / Domestic BPO / technical/Customer support / Sales experience are eligible
**
Good in communication – Written and Oral, Good Knowledge of Customer Support/Customer Service
Comfortable with 24*7 Rotational Night Shifts and Rotational Offs
**
**
…………………………………………………………………………………………………………………………………………
Requirement :

 

Job Function
:
Customer Service Representative
Voice/Email
Experience
:
Fresher/6 months experience
preferred
Specialization
:
Operations
Level
:
Executive
Industry
:
CRM/CallCentres/BPO/ITES
Location
:
Mohali
Salary
:
As per Industry norms
PG & Above
:
HCS/Graduate
Education: • For Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.
• For Non-Technical category: Graduation/Diploma in any field
** for Non Tech outbound program: undergraduates or candidates pursuing Graduation can also be considered
Communication Skills for Agent/Customer interaction:
(Voice based Program)
• Clarity of Speech in language supported by agent (English and Hindi mandatory)
• Strong Communication, Customer Service attitude and problem solving ability
• Rate of speech adaptable to customer conversation
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening – able to listen and probe in order to recognize important information and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Negotiation skills and provide effective rebuttals to objections raised by customers/ callers
• Communication skills should be assessed using online / voice assessment tool [Versant or
other similar tool]
a. For inbound Tech program, versant [or similar other tool] score of 5 or above is
required
b. For Outbound and Non Tech Queues, versant [or similar other tool] score of 3 or
above is required
(Non Voice)
• Strong Communication, Customer Service attitude and problem solving ability
• Extremely good Grammatical and sentence formation skills
• Good vocabulary and use of common phrasing in language supported by agent
• Proficiency in reading and comprehending the written English language
• Attentive listening – able to listen and probe in order to recognize important information
and identity customer needs
• Patience to resolve complex issues and customer demand beyond policies
• Typing speed of > 30 WPM

 

………………………………………………………………………………………………………………………………………
Benefits

Additional Benefits for Candidates

Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).
Free Guest House Accommodation for 15 days.
Travel tickets reimbursement up to Rs.700.
Candidates are eligible for an IJP after 6 months.

**
Why Mohali ?

Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.
The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.
It is a peaceful city and hence are safe for both male and female candidates.
There are also a lot of historic places for picnic and weekend getaway.
A variety of Non-Veg and Veg options are available at reasonable price.

In fact, the future of BPO is in Tier 2 cities. Our client was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Job Type: Full-time

Salary: ₹12,000.00 to ₹27,000.00 /month

Application Questions
Candidates kindly ans the following questions:

How many years of call center experience do you have?
How many years of technical support experience do you have?
How many years of tele sales experience do you have?
How many years of total work experience do you have?
What is the highest level of education you have completed?
Are you in Mohali, Punjab?
Do you have the following license or certification: ID profs eg, PAN and Aadhar Card?
Do you speak English?
Which shifts are you available to work?

Then send your updated CV to chhaya@recruitersgig.com cc to anant.recruitersgig@gmail.com & pooja.recruitersgig@gmail.com

Also apply via this link and fill out the form for future openings  –

http://jobglobal.in/bpo-job/

 







Click on Upload CV above to upload and please upload your CV in Word or PDF format.


Eligibility (Graduate/Undergraduate)


Eligibility (Experience/Fresher)


Give details about experience (Eg. Month/Years of experience, Last/Current Company and Designation, Current CTC per year, per month and In hand and Notice Period). Also briefly explain your job profile in one line.


Select position you want to apply for

If you are applying for Language Expert/ Interpreter position check the languages you have translation/interpretation level expertise on or skip it if not eligible for this role. All languages have to be translated in to English.


If your language option was not listed above and you checked "Other" option from the list or If you have skill of translating multiple languages in to English please give details here.

Multiple selection - click to select

Mention Date of Birth in (MM/DD/YY) Format

Mention your age (Eligibility 18 to 35 years old)

Give detailed address with pin code


Select "Yes" or "No" if you are willing to relocate anywhere in India


Select "Yes" or "No" if you are willing to work in rotational shifts including night shift

ID #20143 Location India Industry BPO Type Full Time Role BPO CSR (007) Career Level Junior Presence Office

Required Skills

Here’s an overview qualifications you need for this job.

Communication Organizational Job Related
English Communication skills
2 Languages
Any (Native)
English
Understanding
Speaking
Writing

Aditional Requirements

What else it would be nice to have.

eCommercesalescustomer serviceBPOvoice
1 Years Of experience

Salary & Benefits

Here’s what you get.

Benefits

Company Information

A Brief Overview of the Company which posted this job offer

Jobglobal.in

Freelancer Recruiter Platform & Job Website

Est. In 2015 50+ People 106 Jobs
007 Freelancer Recruiter Platform and Job Website www.jobglobal.in is a Freelancer Recruiter Platform and a job website

Apply for this job

Use this contact form to apply for this job.

Human test. Please input the result of 5+3=?

Thank you! We will get back to you as soon as possible.

Something went wrong, try refreshing and submitting the form again.

Contact Details

Jobglobal.in chhaya@recruitersgig.com
© 2016 Jobglobal.in. All rights reserved.